Community Link partnership working saves lives

Our Community Link devices are designed to provide reassurance, helping people live safely and independently at home.

Our Community Link devices are designed to provide reassurance, helping people live safely and independently at home.

They operate quietly in the background, and while we hope our users never need to press their alarm buttons, when they do, vital lifesaving assistance is dispatched without delay.

Double the security through partnership

When we install our alarm devices, we also partner with West Sussex Fire & Rescue Service.  They add compatible smoke detectors in homes ensuring that residents not only have a way to summon help for falls, medical incidents, or other emergencies, but also receive alerts should a fire trigger an alarm.

Recently, we were contacted by Mrs Young, who uses a SEVEN alarm and pendant trigger.

When her Community Link device was fitted, Community Fire Safety Officer Tanya also installed a linked smoke detector.

Life-saving technology in action

Mrs Young wrote to us following an incident in her home where her Community Link device undoubtedly saved her life during a kitchen fire. She explained:

"On 1 November 2025, I was alerted by my alarm and pendant trigger (which I wear permanently around my neck) that an emergency situation had developed in my kitchen. Immediately, I saw flames inside the microwave."

Mrs Young was able to speak directly to our response centre through her alarm device and confirm that the fire service was required. She continued:

She praised the team for their quick response and their good-humoured, invaluable advice. Following the incident, colleagues from West Sussex Fire & Rescue returned to carry out a Safe and Well Visit. This free service involves a pre-arranged visit to your home to offer practical advice on how to make it safer.

Events like this highlight the importance of these devices in summoning help quickly and effectively when it matters most. They provide peace of mind for vulnerable residents and their families and truly save lives.

Affordable, reliable and local

The Community Link service is operated by Horsham District Council. Our team understands the challenges people face and is here to help. We work with other agencies to provide comprehensive support, partnering with West Sussex Fire & Rescue to fit smoke detectors alongside our devices as well as NHS services to ensure patients returning home from hospital have the right equipment to support their recovery.