Peace of mind, at the press of a button

That’s where Community Link comes in. Our telecare service supports residents who want to continue living in their own homes with confidence and peace of mind. Whether it’s a simple pendant alarm or more tailored technology, our discreet devices offer help at the touch of a button, 24 hours a day.

Our devices

The most popular option is a small, wearable alarm worn around the neck or wrist. If something unexpected happens, like a fall or feeling unwell, pressing the button immediately connects the user to a friendly, trained advisor at our alarm receiving centre. They’ll assess the situation and get the right help, whether that’s a family member, a neighbour, or emergency services. Other options include GPS trackers for those who would like support while out and about. Every package is built around the individual, their lifestyle, and their needs.

Meet Mrs Fox

We visited Mrs Fox, one of our wearable alarm users. She initially opted for a pendant alarm after a minor slip in the garden. She told us how it became a lifesaver recently.

“I’d had the device for some time with no incidents. Then, when I was hanging out the washing, I lost my balance and found myself on my back on the patio.

“I wasn’t panicking. I thought, you’ve got your alarm, press it. It connected almost immediately, and it was as if he (the call handler) was right next to me asking if I was alright.”

Help at hand

Luckily, Mrs Fox’s son was nearby and able to come over quickly and wait with her for the ambulance. After surgery on her hip, she is now back home recuperating. Mrs Fox now uses one of our Fall Alarms, which includes a fall detector in addition to the button. These automatically trigger an alert in the event of a fall, even if the user is unable to press the button. Our 24-hour monitoring centre team can then raise the alarm and get help.

Affordable, reliable, and local

Community Link is run by Horsham District Council. Our team understands the challenges people face and is here to help. We work with other agencies to provide comprehensive support, working with West Sussex Fire and Rescue to fit smoke alarms alongside our devices, and with NHS services to ensure patients returning home from hospital have the right equipment in place to support their recovery.

Whether you're thinking about your own needs or exploring options for a loved one, we’re here to help make life safer and more reassuring. Please contact us on 01403 215230, email community.link@horsham.gov.uk, or visit the Council website.