Helping our telecare users switch to digital

Edition: Winter 2022

The UK’s telecom networks are set to undergo substantial changes in the coming years as all analogue telephone lines will become obsolete and will be replaced with a digital service.

Mr and Mrs Suart with a member of our Community Link team

The good news is that the transition to digital lines should be straightforward for most telephone customers.

Our Community Link team are already a step ahead with preparations and support for our service users who use lifeline alarm equipment to help them stay independent in their own homes.

Here we take a look at how Mr and Mrs Suart, a local couple in their nineties, have already embraced the new digital technology and have upgraded their alarm system.

Aware that by 2025 all telecom networks in the Horsham District would be switching to digital, when Mr and Mrs Suart needed a new lifeline alarm, they decided to take the plunge and go completely digital at the same time.

Our Community Link advisers stepped in to help with the installation of the new all-digital alarm system to ensure all went smoothly and the Suarts’ digital transformation was stress free and successful.

Their new digital alarms can be plugged in anywhere in their property instead of just via the landline telephone point as with the analogue alarms. The couple commented:

Our new digital system is simple, solid and reliable

The switch to digital was completely seamless for us. The actual alarm is louder and the speech is clearer than with the old analogue alarm, which is a good thing for us.

Mr and Mrs Suart

For added peace of mind new smoke detectors can also be linked to the new all-digital alarm system. New lifeline pendants now have a 300 metre operating range, twice the distance of the old style pendants.

If you, or someone you know, could benefit from the Community Link service please call 01403 215230 or email

Alternatively check out our Community Link webpages for more information on our full range of products.

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